Social Care Complaints Advocacy
If you have concerns about social care that Reading Borough Council has arranged, provided or funded for you, then we can help you through its complaints process. Our service is free, independent and confidential – we are not employed by the council.
We can give you telephone or online self-help advice or allocate an advocate to assist you if you need extra support to understand your options and rights, have your say, and resolve your concerns.
Our advocates are part of an experienced team based at the Reading Voice Advocacy Hub in Reading Central Library. They can also help with queries or concerns about the NHS.
We began providing Social Care Complaints Advocacy from 1 April 2018.
You can find answers to common questions about our service below.
“I want to highlight the power that one person speaking up can have in changing services for the better for everyone.”
Michael King, Local Government and Social Care Ombudsman, describing how one person’s complaint about a council’s cut to their care, helped 70 other families check if they had been affected too.