NHS Complaints Advocacy – OLD

NHS Complaints Advocacy

 

If you feel unhappy about a NHS service you have received, we are here to help. Our NHS Complaints Advocacy Service will ensure you know all your options, your rights and how to make sure your voice is heard.

Our service is free, independent and confidential and available to all Reading residents. Last year (2018-19), we helped 84 people make formal NHS complaints, and assisted a further 209 with advice about sorting out problems before they escalated.

Our NHS Complaints Advocacy Service is part of the Reading Voice Advocacy Hub based in the town centre. Our service offers three levels of support:

  1. Simple Self-Help: Use our online or paper guides to support yourself through the complaints process
  2. Supported Self-Help: A one-off meeting with an advocate and/or telephone support to guide you through the complaints process
  3. Full Advocacy Support: For people with extra communication or other needs, this could include drafting your complaint letters and/or attending resolution meetings with you

“As a direct result of the meeting with the NHS managers that Healthwatch Reading arranged, they realised that my medical condition was much more complex than first thought, so they have now put me on a special priority list if I call 999 again. The best thing about the advocate was how supportive and knowledgable they were.”

Client feedback from Reading man, aged 69

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